BOOKING
Filling out the contact form on the Balkan Chauffeur’s website, sending a request for a ride, and making an offer on our part is not considered a reservation. The operator makes a reservation only after you accept our offer. You have to accept and confirm all the details in the reservation sent to you by the operator. After that, the reservation is complete.
DRIVER’S CONTACT
The driver assigned for your ride will contact you at a decent time at least 1 day before the scheduled driving time. Please make sure that you are reachable by phone. If we are unable to contact you, we reserve the right to cancel the ride unless the ride is paid in advance. You can contact the driver regarding the details of your ride and easier finding, but please contact our office to arrange any future rides.
CANCELLATION
You can cancel a ride without a refund no less than 24 hours before the scheduled time of the ride.
DEPARTURE FROM YOUR ADDRESS
The driver will be at your pick-up location 10-15 minutes before the start of the ride unless there is an adequate parking space (then he will be on exactly on time). He will contact you when he arrives at your pick-up address. Free waiting is a maximum of 15 minutes over the scheduled time.
DEPARTURE FROM THE AIRPORT
If we drive you from the airport, the driver will monitor your flight and wait for you at the arrivals holding a sign with your name on it. If you have trouble seeing him because of the crowd, contact him by phone. Free waiting is up to 1 hour after the plane lands, which is more than enough for you to pass customs control, take your luggage, and get out. If there is a delay in the landing of the plane for more than an hour, it is possible that we will have to change the driver due to the schedule or, in rare cases, cancel the ride.
PRICE AND POSSIBLE ADDITIONAL CHARGES
The price for your ride is fixed for the whole vehicle and includes all transportation costs. Additional payment is possible only in case you request changes related to the agreed details of your ride, such as changes of address, additional waiting, change of route, and similar. If you didn’t specify the exact drop-off location in your reservation, but only the place/city, it is considered that your drop-off address is not more than 5 kilometers away from the center of the selected place/city.
PASSENGERS AND THE LUGGAGE
The whole vehicle is reserved only for you and your companions (no other passengers and other people’s luggage). No more passengers are allowed than the vehicle capacity is, and no more luggage is allowed than can fit in the luggage compartment of the vehicle. Pack well and secure your luggage so that it is not damaged and does not cause any damage to the interior of the vehicle. The driver has the right to end the ride early if the passengers behave inappropriately.
TRAVEL
WIFI internet is also available in our impeccably clean, non-smoking vehicles. The driver will take a short break during the trip if necessary. Please make sure the interior stays clean after your ride.
PAYMENT
Please, pay the remaining in cash before leaving the vehicle unless you requested the car with a card terminal or the ride has already been paid the whole amount through the bank account or PayPal. If the card payment does not work for any reason, the driver will take you to the nearest ATM.
PLEASE CHECK
Before leaving the vehicle, make sure that you have not forgotten anything in the vehicle. We cannot take responsibility for your lost items.
SUGGESTIONS
If you have any objections to the driver or vehicle, please contact us. We are open to all criticisms and suggestions that can help improve our service.
IMPORTANT!
Please contact our office and not our drivers for any future rides you need. It’s not allowed for the drivers to arrange rides directly with clients. Of course, you can ask our operator to assign you a specific driver and if he is free we will be happy to meet your request.
