This Privacy Policy explains how Balkan Chauffeur (https://balkanchauffeur.com/) collects, uses, stores, and discloses your information when you use our website. It also covers the use of cookies on our website.
What Information Do We Collect?
We collect two main types of information:
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Information You Provide: This includes information you submit through our website forms, such as your name, email address, phone number, and travel details needed for booking chauffeur services.
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Information Collected Through Cookies: We use cookies to collect information about your browsing activity on our website. This may include your IP address, browser type, operating system, referring website, pages visited, and time spent on those pages. (For more details on cookies, please see the Cookies section below).
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our chauffeur services.
- To process your booking requests and reservations.
- To send you confirmation emails and trip updates.
- To personalize your website experience and remember your preferences.
- To analyze website traffic and usage patterns.
- To send you marketing communications (only with your consent).
Legal Basis for Processing Your Information
We process your information based on the following legal grounds:
- Contract: When you use our booking services, we need to process your information to fulfill our contractual obligations with you.
- Consent: For some purposes, such as sending marketing communications, we rely on your consent. You can withdraw your consent at any time.
- Legitimate Interests: We may use your information for our legitimate interests, such as website analytics and improvement, where it does not override your rights.
Cookies
We use cookies on our website. For detailed information about the types of cookies we use, why we use them, and how you can control or opt-out of cookies, please refer to the Cookies section below.
Cookies Section:
(Insert the entire Cookie Policy text you had before, starting from “What are Cookies?” to “Changes to this Policy”).
Your Rights (GDPR) & Consumer Rights (CCPA):
- Right to Access: You have the right to request access to the information we hold about you.
- Right to Rectification: You can request us to correct any inaccurate information.
- Right to Erasure (Right to be Forgotten): You may request deletion of your information under certain circumstances (GDPR).
- Right to Restriction of Processing: You can limit how we process your information (GDPR).
- Right to Data Portability: You can request to receive your information in a machine-readable format (GDPR).
- Right to Know (CCPA): You have the right to know what categories of personal information are collected about you and how it is used.
- Right to Delete (CCPA): Similar to GDPR, you can request deletion of your information.
- Right to Opt-Out of Sale of Personal Data (CCPA): We do not sell your personal information. However, this right is included for CCPA compliance.
Contact Us:
If you have any questions about this Privacy Policy or your rights, please contact us at:
- Email: [email protected]
